Privacy Policy

a) Personal Information

We may collect personal information that you voluntarily provide to us when you register, use our services, or communicate with us, including:

• Name and contact information (email address, phone number)
• Date of birth (if required for forms)
• Address and basic identity details (only if required)
• Any other relevant information necessary to provide our services

b) Form & Document Information

To provide accurate services, we may collect:

• Educational qualifications
• Category and eligibility details
• Application-related data for jobs, admissions, exams, or schemes
• Documents such as photographs, signatures, mark sheets, certificates, IDs, etc.

These details are collected only for form-filling and related services requested by you.

c) Account, Order & Support Information

When you create an account or use our services, we also keep:

• Your login email, Applicant ID, orders, appointment (slot) bookings and payment status
• Messages you send through the Contact Us page or a support ticket, and our replies
• Reviews, ratings or feedback that you choose to share with us

d) Technical & Usage Data

We may automatically collect non-personal information such as:

• IP address
• Browser type and device information
• Pages visited and time spent on the website

This data helps us improve website performance and user experience.

To understand how many people use the website and which pages are useful, we use a simple, privacy-friendly way of counting visits (for example, how many visitors came, which pages were opened and roughly how long a page stayed open). It does not use advertising cookies, does not store your IP address, does not identify you personally, and ignores browsers that send a “Do Not Track” signal.

We use your information strictly for legitimate purposes, including:

• Filling and submitting online application forms on your behalf
• Editing, resizing, uploading, or downloading photos/documents as requested
• Creating and securing your account, and confirming your email address
• Scheduling and managing your appointments (slots)
• Communicating about form status, errors, corrections, or updates
• Providing service-related notifications and support
• Preventing fraud, misuse and unauthorised access
• With prior consent, Form Dekho may use applicant name, photo, city/state, and feedback for testimonials, while strictly excluding any sensitive personal information
• Improving our website and services
• Sending important updates or promotional information (you may opt out anytime)
• To comply with legal obligations

Payments are processed by secure third-party payment providers (such as Razorpay). We do not collect or store your card number, CVV, UPI PIN, or net-banking password.

We receive only the information needed to confirm and manage your order, such as the payment status, transaction ID, amount and payment method. Refunds are handled as described in our Refund Policy.

If you pay us directly by UPI (for example by scanning a UPI QR code or paying to our UPI ID), the payment is processed by your UPI app and bank. We receive only the details needed to confirm it, such as the amount, the date and the payment reference number, and we keep them for our accounting records.

• We implement reasonable technical and administrative measures to protect your data.
• Our website is served over encrypted (HTTPS) connections where supported.
• Access to personal data is limited to authorized personnel only.
• Documents and data are retained only for the duration necessary to complete the service.
• Data is deleted or anonymized after service completion unless retention is required by law or for record-keeping purposes.

Please note: no online system is 100% secure. While we take all reasonable precautions, absolute security cannot be guaranteed.

We keep your information only for as long as it is needed for the purpose it was collected, and as required by law:

• Documents and form details you give us for an application are kept only until the service is completed, and are then deleted or anonymized, unless the law or record-keeping needs require otherwise.
• Order, payment and refund records are kept for as long as accounting, tax and legal requirements need them.
• Messages sent through Contact Us or support tickets are kept for as long as needed to resolve your query and for our service records.
• Your account details are kept until you ask us to delete your account (subject to legal requirements).

• Form Dekho may use cookies to improve user experience and analyze website traffic.
• Some cookies are essential, for example to keep you signed in, remember your cart and keep the website secure. Others remember your preferences, such as light or dark mode.
• Cookies do not collect sensitive personal data.
• Our visit counting does not use cookies.
• You can disable cookies through your browser settings, but some website features may not work properly.

• We do not sell, rent, or trade your personal information.
• Any data used for feedback, testimonials, or success stories is shared or displayed only with prior user consent and is strictly limited to non-sensitive information.

Your data may be shared only:

• With trusted third-party service providers strictly for completing your requested service (for example payment, email and messaging, record-keeping and website hosting providers)
• With the official portal, university, council, examination body or authority to which your application is submitted
• When required by law, government authorities, or legal processes
• To protect our legal rights, users, or business operations

All service providers are required to maintain confidentiality.

To complete your application, we submit your details and documents to the official website of the authority you have chosen. Once your information is submitted there, that website's own privacy policy applies to how it is used.

Our website may also contain links to other websites. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to read their privacy policies.

Our website may show tutorial videos hosted on YouTube. The video loads only when you press play, using the privacy-enhanced mode of YouTube, but YouTube may then set its own cookies or collect information as described in its own privacy policy.

We may contact you by email, phone, SMS or WhatsApp about your orders, appointments and support requests. These service messages are necessary to deliver what you asked for.

You may opt out of promotional messages at any time by replying to the message or contacting us through the Contact Us page. Service messages about an order you have placed cannot be switched off while that order is active.

• You are responsible for checking eligibility, accuracy, and correctness of the information you provide.
• Form Dekho fills forms based on the details provided by you.
• Any incorrect information shared by the user is solely the user's responsibility.
• Please keep your password and one-time codes (OTP) private, and share only documents that you are entitled to share.

• Form Dekho does not knowingly collect personal data from children under 18 without guardian consent.
• If such data is found unintentionally, it will be deleted promptly.

By using our website and services, you agree to the collection and use of your information as described in this Privacy Policy. Where the law requires your specific consent (for example, to show your name and photo in a testimonial), we ask for it first.

You can withdraw your consent at any time by contacting us. Withdrawing consent may mean we can no longer provide the related service, and it does not affect anything we did lawfully before you withdrew it.

If a security incident affects your personal data, we will take prompt steps to contain it and will inform the affected users and the authorities where the law requires us to do so.

This Privacy Policy is governed by:

• The Information Technology Act, 2000, and the rules made under it
• The Digital Personal Data Protection Act, 2023, and the rules made under it, as they apply
• Other applicable Indian data protection rules and regulations

You have the right to:

• Access your personal information
• Request correction of incorrect data
• Request deletion of your data (subject to legal requirements)
• Withdraw your consent where we rely on it
• Raise a complaint about how your data is handled

To exercise these rights, please contact us through the Contact Us page. To protect your privacy, we may ask you to confirm your identity before acting on a request, and we aim to respond within a reasonable time, usually within 30 days.

If you have a complaint about how your personal data is handled, please write to our Grievance Officer through the Contact Us page or by email at support@formdekho.com. Please mention your Applicant ID or registered email so that we can look into it quickly.

• We may update this Privacy Policy from time to time.
• Updates will be posted on this page with immediate effect.
• Continued use of our website means acceptance of the revised policy.

If you have any questions or concerns regarding this Privacy Policy, feel free to contact us through our official contact details provided on the website, or through the Contact Us page.