Refund Policy

1.1 All refund requests shall be governed exclusively by this Refund Policy.

1.2 Refunds shall be considered only in accordance with the conditions specified herein.

1.3 Any government fee, statutory fee, third-party processing fee, or payment gateway charge, wherever applicable, is non-refundable unless otherwise required by law.

The ₹29 General Query / Technical Callback service fee is charged for consultation, technical assistance, and customer support.

This amount is strictly non-refundable under any circumstances, including cancellation, non-utilization of the service, or refund of any other purchased service.

3.1 Cancellation Before Processing

A customer shall be eligible for a 50% refund of the amount paid for Slot Booking only if the cancellation request is received at least forty-eight (48) hours before the scheduled slot time.

3.2 No Refund After Processing Begins

No refund shall be granted once any of the following has occurred:

• Slot confirmation or reservation has commenced.
• Processing of the booking has begun.
• Document verification has started.
• Required documents have been submitted.
• Any work relating to the booked service has commenced.

4.1 Documents Submitted

Once the customer has:

• placed an order,
• submitted the required documents, and
• Form Dekho has commenced preparation or processing of the application,

the service shall be deemed to have begun and no refund shall be payable.

4.2 Documents Not Submitted

If the customer places an order but does not submit any documents, the customer may submit a refund request through the Contact Us section within three (3) calendar days from the date of payment.

Upon approval, the refundable amount shall be:

• 30% of the total amount paid, or
• ₹200, whichever is lower.

Refund requests submitted after three (3) calendar days shall not be considered.

If Form Dekho is unable to complete the requested service solely due to reasons attributable to Form Dekho, after receiving all required information and documents from the customer, the customer shall be entitled to a refund of the amount paid after deducting the ₹29 General Query Fee.

This clause shall not apply where completion of the service is prevented due to any action, delay, omission, or failure on the part of the customer.

The customer is solely responsible for providing complete, genuine, and accurate documents and information required for the requested service.

Where the customer fails to provide mandatory documents, corrected documents, clarifications, or additional information requested by Form Dekho within the required timeframe, resulting in the inability to complete the service, no refund shall be payable.

Customers are required to complete all formalities, including submission of documents and necessary information, within twenty (20) calendar days from the date of payment.

If the customer fails to complete the required process within this period, the order shall be treated as abandoned.

In such circumstances:

• No refund shall be issued.
• The customer shall be required to make a fresh payment if they wish to continue with the same service or purchase any other service.

If a customer has mistakenly purchased an incorrect service, they must notify Form Dekho within twenty-four (24) hours from the time of payment.

Upon verification, Form Dekho may, at its sole discretion, permit replacement with:

• another service of the same value; or
• another service having a lower value.

No cash refund, partial refund, or adjustment of the price difference shall be provided.

Requests received after twenty-four (24) hours may not be considered.

Many services offered by Form Dekho depend upon the availability and functioning of government portals, universities, councils, examination authorities, and other third-party websites.

If a service cannot be completed solely because the concerned third-party website is unavailable, under maintenance, experiencing technical issues, or temporarily inaccessible, the customer shall be required to wait for three (3) to five (5) working days.

If the service still cannot be completed after this period due solely to continued third-party technical issues, the customer shall be eligible for a refund after deduction of the ₹29 General Query Fee, provided all other conditions of this Refund Policy have been satisfied.

Refund requests may be submitted through:

• the Contact Us section available on the Form Dekho website; or
• the official customer support email address.

Every refund request must contain:

• Payment ID / Transaction ID;
• Registered Name;
• Registered Mobile Number;
• Name of the purchased service; and
• Reason for requesting the refund.

Form Dekho reserves the right to request additional information or documents for verification before processing any refund request.

Incomplete or unverifiable requests may be rejected.

Approved refunds shall ordinarily be processed within seven (7) to ten (10) working days from the date of approval.

Refunds shall be credited to the original payment method used for the transaction, subject to the processing timelines of the respective bank, payment gateway, or financial institution.

Every refund request shall be subject to verification by Form Dekho.

Form Dekho reserves the right to reject any refund request where:

• the request does not satisfy the conditions of this Refund Policy;
• false, misleading, forged, or inaccurate information has been provided;
• fraud, misuse, abuse, or suspicious activity is detected;
• the customer has violated the applicable Terms and Conditions; or
• sufficient information or supporting documents are not provided for verification.

The decision of Form Dekho regarding the approval or rejection of any refund request shall be final, subject to applicable law.

For any questions regarding this Refund Policy or to submit a refund request, please contact us through the Contact Us section available on the Form Dekho website or via our official support email.